Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. At our store, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window
You have 30 calendar days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:

The item must be unused, unwashed, and in the same condition that you received it.

It must be in its original package, complete with all original tags, labels, and protective wrapping intact.

You must provide the receipt, invoice, or proof of purchase.

Items that show signs of wear, alterations, or damage not caused by our error will not be accepted for a return.

3. Return Process
To initiate a return, please follow these steps:

Step 1: Contact our support team via email at support@yuhhgdjd.us with your order number and the reason for the return.

Step 2: Our customer service team will review your request. If approved, we will provide you with the return shipping address and detailed instructions on how to send your package.

Step 3: Package the item securely and ship it back to us using a trackable shipping service. We strongly recommend using a service with a tracking number, as we cannot guarantee that we will receive your returned item.

4. Refund Processing Time (7 Days)
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.

If your return is approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment within 7 business days. Please note that depending on your bank or credit card company, it may take an additional few days for the refund to officially post to your account.

5. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the return is due to a defective item, damage upon arrival, or an error on our part, we will cover the return shipping expenses.

6. Contact Us
If you have any questions about how to return your item to us, or if you need assistance with your ongoing return, please reach out to us using the contact details below:

Email Support: support@yuhhgdjd.us

Phone Support: +1 313-978-3402

Response Time: We aim to respond to all inquiries within 24 hours during business days.